Information Technology Support Technician I/II
The County of Yuba is currently recruiting for the position of Information Technology Support Technician I/II. Under general supervision, performs desktop operations system support services throughout the County such as, installs and performs minor repairs to hardware, software, and peripheral equipment; responds to employee help desk inquiries including, answering questions and resolving computer problems in person, via telephone, or from remote location; monitors and manages the County telephone systems; provides computer training; tracks inventory and performs related work as assigned.
Information Technology Support Technician I is the technical entry-level classification in the computer support series. Initially under close supervision, incumbents learn County and departmental computer operations, as well as rules, policies and procedures. As experience is gained, assignments become more complex and are performed independently. This class is flexibly staffed with Information Technology Support Technician II and incumbents may advance to the higher level after gaining sufficient experience and demonstrating proficiency to meet the requirements of the next higher level.
Information Technology Support Technician II is the technical journey-level classification in the computer support series, fully competent to perform all facets of the classification.
Qualifications:
INFORMATION TECHNOLOGY SUPPORT TECHNICIAN I:
Licenses and Certification: The ability to obtain a valid California Class C driver's license within ten (10) days of employment; maintain license throughout employment.
MINIMUM: Equivalent to graduation from high school, 15 relevant semester units of completed college coursework or relevant post-high school technical coursework and two years of relevant desktop computer operations, telephone systems, or geographic information systems experience. A list of the coursework must be submitted with application. Candidates with strong experience who lack the education are encouraged to apply.
PREFERRED: In addition to the minimum, additional relevant desktop computer operations experience in a public agency setting.
INFORMATION TECHNOLOGY SUPPORT TECHNICIAN II:
Licenses and Certification: Prior to completion of probationary period, successfully complete and maintain a CompTia A+ Certificate or Mitel Enterprise Manager depending on the area of assignment.
MINIMUM: 30 relevant semester units of completed college coursework or equivalent relevant post-high school technical coursework and three years of relevant desktop computer operations, telephone systems, or geographic information systems experience; or one year of experience at a level equivalent to the County’s class of Information Technology Support Technician I level. A list of the coursework must be submitted with application. Candidates with strong experience who lack the education are encouraged to apply.
PREFERRED: In addition to the minimum, an Associate’s Degree from an accredited college or university in Computer Science or Management Information Systems and additional relevant computer operations or telephone systems experience preferably in a public agency setting.