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Eligibility Technician

YUBA COUNTY   Marysville, CA   Full-time     Social Service
Posted on January 6, 2023
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OPEN UNTIL FILLED (Next Applicant Review Date: 01/29/2023)

$3,570.00-$3,927.00 Monthly + Benefits

The County of Yuba is currently recruiting for the position of Eligibility Technician in the Health and Human Services Department (multiple vacancies). The incumbent will determine eligibility of applicants and recipients for public assistance programs and/or assist with acquiring services and benefits through interactive interviewing and fact gathering; maintain current know ledge of multiple program regulations and procedures necessary for multi-program caseload determination; authorize payments following program procedures and guidelines; initiate and process case work through an automated system; identify needs and provide information or referral for health, social and/or employment services; act as an advocate for clients and their dependents by assisting in the preparation of forms and documents, obtaining and presenting evidence for claims or benefits and by representing clients before other agencies by following-up on claims or applying for benefits that may have been denied; provide quality customer service, and perform related work as assigned. This position reports directly to an Eligibility Supervisor and may receive lead direction from a Senior Eligibility Technician. A separate employment list will be established from candidates that indicate they are Spanish-bilingual, and successfully pass a County administered bilingual assessment.

The ideal candidate will have techniques for interviewing and gathering information from a varied population, as well as mathematics sufficient to interpret customer income and expense information, and to calculate benefits within program guidelines. Candidate will have the ability to learn the human service programs and community resources provided by the County. Communicating clear and accurate information regarding customers to social workers and interpreting and explaining complex rules, regulations, procedures and technical information is required. Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations. It is essential to establish and maintain effective working relationships with those contacted in the course of work. Must have ability to organize, plan and prioritize work, develop specific goals and plans to accomplish your work in a timely manner as established by regulations and local policy.

Required Qualifications: Minimum: Graduation from high school and two (2) years of responsible office support experience which has involved extensive public contact, interviewing and decision making within procedural guidelines.

Preferred: In addition to the minimum, two (2) years of college education (60 semester units) with major coursework in a field related to human services, experience in a customer service call center, and additional experience as previously described.

Special Requirements: VALID TYPING CERTIFICATE REQUIRED WITH APPLICATION. Minimum Net 35 wpm. Must indicate results from a 5 min. test, testing agency and no more than 12 months old (internet and/or online tests NOT acceptable). Failure to provide valid typing certificate by the final filing date will result in disqualification.

To qualify for a bilingual position, must be State certified or pass a County qualifying language test in the relevant language at the option of the County.

May be required to work a flexible shift outside of normal working hours including evening and weekend hours. If assigned to the Customer Service Call Center, will be required to work a flexible schedule to include evening and weekend hours.


YUBA COUNTY

5730 Packard Avenue, Suite 100
Marysville , CA
www.yuba.org