Information Technology Technician I/II
The Superior Court of California, County of Sutter
Applications are being accepted for
Information Technology Technician I/II (5-21)
Application Deadline: September 14, 2021 – 4:00 p.m.
IT Technician I Hourly Rate: $24.2954 to $32.5776
IT Technician II Hourly Rate: $26.7857 to $35.9168
Under general supervision, provides desktop hardware and software support, maintenance, deployment and training; performs duties as directed in support of network security and connectivity, and support of applications used throughout the Sutter Superior Court.
Information Technology Technician I - Examples of Essential Duties/Functions: This is the entry level position of the Information Technology Technician series. Incumbents work under close supervision to perform the following duties:
- Monitor computer systems and provide user support
- Receives, investigates, researches, and resolves requests for assistance
- Installs, configures, updates and repairs new and existing computers and their related equipment
- Maintains security by adding and deleting user accounts, changing passwords, and assigning access rights in various privileged systems
- Monitors and creates local and cloud-based backups of all systems
- Researches and acquires knowledge of computer hardware and software
- Reviews new and/or improved products, software, and equipment to assist with procurement
- Remains current in the latest standards for software and hardware technology, products, and equipment
- Attends staff and other work-related meetings, workshops, seminars and continuing education opportunities
- Assists in the design, development and maintenance of court intranet and public facing website
- Assists in the design, writing and testing of macros and scripts to assist staff
- Creates technical documents of established procedures, processes, solutions, configurations and diagrams, for use by IT staff and end-users
- Maintains court equipment, software license inventory, and storage room
- Provides training and assistance in the use of computers; Microsoft Word, Excel and Outlook and Windows
• Case management system (CMS) support including but not limited to, troubleshooting, end user training, configuration, and upgrade testing.
Information Technology Technician II - Examples of Essential Duties/Functions: Duties include those of the Technician I position and those listed below, as well as providing additional assistance on IT initiatives and projects within the IT division and throughout the court. This journey level position also has a greater emphasis on server, network and programming related tasks compared to the Technician I.
- Assists in maintaining and configuring various network and communication systems
- Assists with planning, development and implementation of web and desktop applications and scripts
- Assists with departmental planning and development of procedures, processes, solutions, and configurations related to hardware and software
- Uses System Center Configuration Manager for OS and application deployment; upgrades and relocates equipment as needed
- Assists with Court A/V maintenance and high-level troubleshooting
Knowledge of: Scripting fundamentals in languages such as PowerShell; introductory principles of programming; ideally, with some knowledge of ASP.Net, PHP, ASP, HTML, CSS and the use of Drupal CMS; computer operating systems and common office software such as Windows 10, MS Office version 2016 and Office 365, including Word, Excel, PowerPoint, Access, and Outlook (in an Exchange 2016 environment); accepted techniques for training and instruction of staff; procedures, techniques and tools used in the diagnosis and repair of software errors, computer equipment and related components; correct English usage, grammar and spelling; Basic understanding of enterprise server and desktop virtualization technologies, specifically Hyper-V; working knowledge of LAN/WAN networking concepts and procedures and basic network troubleshooting techniques.
Skills and Abilities: Problem solving skill to analyze data and system malfunctions, recognize problems, draw logical conclusions and develop an effective course of action; read, comprehend and interpret complex technical reference and training manuals; install, maintain and upgrade software applications and hardware; communicate clearly and effectively; comprehend and follow verbal and written instructions; prioritize work assignments to meet departmental deadlines; establish and maintain cooperative working relationships; physical ability and agility to use, move, and install computer equipment; prepare and present written and oral reports.
Education and Experience:
Any combination of education and experience that could likely provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:
Information Technology Technician I – Equivalent to the completion of core course work from an accredited college, university or vocational program in information technology, computer science or a related field and one year of relevant work experience with networks and/or personal computers.
Information Technology Technician II – Equivalent to the completion of core course work from an accredited college, university or vocational program in information technology, computer science or a related field and three years of relevant work experience performing the duties of an Information Technology Technician I.
Selection Procedure: Application packets will be reviewed for minimum qualifications. Applications that contain documentation that the job applicant meets the minimum requirements may be referred to a screening committee. Candidates with the most directly related experience, education, and training may be invited to a written, performance and/or oral exam. Investigation of employment history and references may be conducted prior to offer of employment. The information provided in this job announcement is general in nature and does not constitute an expressed or implied contract.
Salary and Benefits
Salary: Salary range consists of five steps with approximately a five percent difference between each step. Annual performance reviews are conducted which may advance the employee through the steps. The court strives to provide internal promotional opportunities whenever possible. Vacation: This position provides 12 (twelve) days vacation per year. Vacation accrual is scheduled to increase with each additional five years of service up to a maximum of 21 (twentyone) days per year. Holidays: Thirteen paid holidays each year. Sick Leave: Sick leave accrues at the rate of 12 (twelve) days per year for full time employees. Medical, Dental, and Vision Insurance: The court pays the major portion of health, dental, and vision insurance for employees and eligible dependents. Life Insurance: Term life insurance is provided for employees and eligible dependents and paid for by the court. Retirement: The court provides a defined benefit retirement plan through California Public Employees’ Retirement System (CalPERS). Deferred Compensation: The court offers two deferred compensation plans for employees who wish to participate through payroll deduction. Employee benefits may vary with different employee bargaining units.
Submit a completed court application, supplemental application and other documents as requested in the HOW TO APPLY section at the beginning of this announcement, by the date and time indicated. Applying for certain positions may require that you participate in written exams and oral interviews. Please notify Court Human Resources prior to the final filing date of this recruitment if you believe you have a disability that would make it difficult to participate in any portion of the recruitment process, and would require reasonable accommodation. The court reserves the right to require medical documentation concerning the need for reasonable accommodation.
Offers of employment are contingent upon submission of documents verifying identity and authorization to work in the United States in accordance with the Immigration Reform and Naturalization Control Act of 1986; successful completion of background and reference check; satisfactory driving record and proof of automobile insurance (if applicable to the job), and other requirements of the position (licensing, certification, etc.) and may include a pre-employment medical review/examination, and alcohol and drug screening. Employees who are authorized to and use their car during the course of conducting court business and who, subsequent to their hiring, incur significant moving violations or lack of insurance may be subject to disciplinary action up to and including dismissal.
THE SUTTER SUPERIOR COURT OF CALIFORNIA IS AN EQUAL OPPORTUNITY EMPLOYER AND ENCOURAGES APPLICATIONS FROM ALL PERSONS REGARDLESS OF RACE, COLOR, SEX, RELIGION, AGE, NATIONAL ORIGIN, ANCESTRY, PHYSICAL, OR MENTAL DISABILITY, MEDICAL CONDITION OR MARITAL STATUS. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT AND CALIFORNIA LAW, THE COURT WILL ENGAGE IN AN INTERACTIVE PROCESS TO PROVIDE REASONABLE ACCOMMODATION TO QUALIFIED INDIVIDUALS WITH DISABILITIES.