Information Technology Manager
Information Technology Manager
Final Filing Date: November 5, 2021 by 5:00 p.m.
Compensation: $83,036 - $101,370 Annualized Salary + Excellent Benefits
Manages and oversees the Information Technology (IT) resources of the Court. Plans,designs,
specifies, and purchases the hardware and software required for the computing, security, and
audio/visual needs of the court. Supervises the IT staff and oversees work of contractors and vendors
involved in the installation and maintenance of the IT infrastructure of the Court.
Representative Duties - For illustrative purposes only:
- Provides oversight to the IT division, establishing goals, objectives and priorities, and developing and administering policies and procedures. Designs strategy for providing the Court’s long-term technology needs. Represents the Court in projects and/or meetings concerning Court technology.
- Evaluates requests for IT purchases; plans, specifies, and purchases equipment and software.
- Manages the contract services and vendors used to support the Court’s infrastructure.
- Plans and manages the installation and maintenance of the Court's technology infrastructure.
- Plans and manages the regulatory and license compliance of the Court's systems.
- Plans and manages Disaster Recovery systems and processes for the Court's technology infrastructure.
- Plans and manages the security of the court's network.
- Manages and oversees the Court’s telecommunications infrastructure.
- Supervises the IT Technician.
- Attends and participates in staff meetings.
- Attends training as deemed appropriate for the work assigned.
- Serves as back up to the IT Technician.
Bachelor’s degree or equivalent, preferably with major course work in information systems management or a closely related field. Additional relevant experience may be substituted for the education requirement on a year-for-year basis And Two years of technical experience in the support of computer hardware, operating systems, networking systems, data storage systems, telecommunications, A/V, and/or office automation software.
Demonstrated Knowledge of:
- Functions and operations of computers, networking concepts, telephones and scripting.
- Installation, maintenance, troubleshooting and repair of desktop hardware and software systems, server hardware and software systems, data storage systems, wired/wireless networking systems, networked devices, printing infrastructure, audio/video systems, security/surveillance equipment, and telecommunications hardware.
- Email server and IM configuration/administration (Microsoft Exchange, cloud solutions).
- Installation, configuration and maintenance of virtual computing environment, including VMware hosts and virtual machines.
- Backup and disaster recovery using both on-site and cloud-based tools and solutions.
- Familiarity with Veeam backup and recovery software.
- Microsoft Windows server and workstation administration including Microsoft Office Suite.
- Computer network fundamentals, including the OSI model and Internet protocols/services (WWW, FTP, SNMP, DNS, SMTP, POP3, etc.).
- Voice communications including telephone switching, VoIP, and cell phone systems.
- Cloud-based computing infrastructure, whether as primary or fail-over platforms.
- Technology purchasing and inventory policies and procedures.
- Familiarity with project management and budgeting.
Demonstrated Ability to:
- Develop and maintain IP network structure including: switching, routing, VPN, security devices, failover links, QoS, wireless connectivity, and other necessary technologies.
- Understand, interpret and apply information from technical manuals.
- Keep current with security threats and respond to threats/incidents accordingly.
- Analyze and resolve user needs and problems as they relate to Court technology.
- Communicate well orally and in writing on technical issues with individuals with varying degrees of computer familiarity.
- Instruct and train individuals with varying degrees of familiarity with Court technology.
- Establish and maintain effective, cooperative and professional working relationships with those contacted in the course of work.
- Maintain strict confidentiality of Court management files and information that may be obtained as part of day to day responsibilities.
- Work independently, organize own work and set priorities to meet deadlines within prescribed time constraints.
- Build advanced spreadsheets and databases.
- Thoroughly document policies and procedures related to all of the above, including crosstraining other personnel when appropriate.
- Maintain a valid California driver’s license.
- Pass pre-employment criminal and professional background checks.
The physical demands described here are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. In compliance with state and federal law, the court will engage in the interactive process to provide a reasonable accommodation for any qualified incumbent or applicant with a disability. Work is performed in a typical office setting with adequate lighting and moderate temperature, and requires the use of standard office equipment, including computers and telephones. While performing the duties of this job, the incumbent is constantly required to sit talk, hear, reach and use both hands and fingers to handle or grasp objects. The incumbent must occasionally stand, walk, and bend while performing the duties of this job. The incumbent must be able to lift and/or move up to 50 pounds. Specific vision abilities required by this job include near vision, far vision, peripheral vision, depth perception, and the ability to adjust focus. May be required to travel as necessary and occasionally operate a motor vehicle.
- CalPERS retirement plan (employee pays the employee’s EPMC on a monthly pre-tax basis);
- Medical Retirement based on years of service;
- Potential to accrue 240 hours of Personal Time Off for vacation or sick leave usage;
- 13 paid holidays per calendar year;
- 40 hours of paid management leave per fiscal year;
- Up to $1,700 monthly court contribution toward monthly health insurance premium costs – amount varies according to employee’s plan elections, dependents, and whether employee chooses to partially or totally waive one or more of the court’s health plan(s);
- Court-paid $100,000 Group Term Basic Life Insurance plan;
- Court-paid Short-term and Long-term Disability plans;
- Merit-based Deferred Compensation Match after completion of Probationary period;
- Professional Membership reimbursement;
- Education & Career Development Reimbursement;
- Computer loan program with 3-year interest-free loan for purchases up to $3,000