Instructional Support Assistant

SUNY Oswego   Oswego, NY   Full-time     Administration / Clerical
Posted on March 21, 2024
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Instructional Support Assistant


Description of Department: The mission of the Division of Extended Learning is to expand access to the SUNY Oswego experience through the creation, delivery and support of innovative and responsive credit and non-credit programming for diverse audiences via multiple locations, modalities and services. We cultivate collaborative partnerships and provide superior customer service to ensure high quality, lifelong learning opportunities. The Division coordinates offering of a variety of credit and non-credit bearing courses and programs for both nontraditional and traditional students at the Oswego campus, Syracuse Branch Campus, Online, during Summer and Winter terms and at offsite locations. The Extended Learning Divisions portfolio includes online learning program management, instructional design, academic advising and concierge student services. The Division is the home to the SUNY Oswego in the High Schools and Oswego County New Vision programs where eligible high school students are able to concurrently enroll in SUNY Oswego courses for college credit. Extended Learning also is home to the International Language Education Center which coordinates the offering of Intensive English programs offered year round for academically prepared international students who lack sufficient English skills to fully matriculate into a program of study, as well as our successful 40+ year old summer program for students from around the world.


The Division also offers English for Academic Purposes and U.S. Culture courses during traditional semesters for credit based students. Professional development programs are available by contract, on site, or online. The Division is proud to provide academic and support services to active duty military and veterans both online and face to face in Oswego and Syracuse resulting in numerous Veteran Friendly designations. The Division also provides services such as Testing and Proctoring Services, International Student Services, Non-Traditional Student Services and Room Rental at our Syracuse Campus.


The Department of Extended Learning at the State University of New York at Oswego invites applications to fill a part time Instructional Support Assistant.


Posting Date: March 14, 2024


Review Date: Review of applications will begin immediately and will continue until the position is filled.


Compensation:, commensurate with experience plus full New York State benefits package.


Benefit Information: The State University of New York provides an excellent benefit package. for more information on benefits for United University Professions (UUP) professional staff.


Date of Appointment: As soon as possible


Description of Responsibilities: The part-time Instructional Support Assistant (ISA) is responsible for preparing classrooms for faculty by setting up equipment and providing materials and supplies for Syracuse Campus academic programs. The position also coordinates with the Office Manager regarding overlapping administrative and academic support responsibilities. The position requirements related to ISA and office manager overlap requires that sufficient time is allocated for coordination of efforts which will occur during dedicated times Monday through Thursday. The ISA also coordinates on a routine basis with student assistant workers in the performance of their duties.


Responsibilities also include:


  • Under the leadership of the Director, Syracuse Campus, the ISA will arrange, schedule, and oversee classroom scheduling, as well as develop faculty surveys, information packets, a faculty emergency contact list, expense reports, and other administrative forms required in support of Syracuse Campus faculty.
  • Coordinates evening operations for the Syracuse Campus.
  • Schedules and supervises student assistant workers as well as coordinates the student assistant search and hiring process under general guidance from the Director.
  • The incumbent maintains knowledge of faculty and student requirements to ensure items are transferred in a timely manner from the main campus to the Syracuse Campus and vice versa.
  • Student scholarship programs are organized by the incumbent to include creating student scholarship lists, forwarding of scholarship opportunities to students, coordinating final announcement dates, sending winners letters to donors, and creating public relations information to send to main campus webpage announcement unit.
  • Maintain regular contact with the registrar's office to verify class sizes, times of classes, and class days to update classroom assignments for optimal use of the Syracuse Campus facility.
  • The position will work as a team with the office manager to ensure open communication, smooth coordination and transition between day and evening classes, activities, and pre-planning of campus operations.
  • The incumbent will have an excellent customer service orientation with the ability to prioritize responsibilities, collaborate with colleagues, and independently manage projects with sound judgment.
  • This is a 12-month, benefits-eligible, part-time position working 28 hours per week, Monday through Thursday evenings approximately 2PM - 9PM. (Some flexibility in start time)
  • The position is based in Syracuse, NY, and may require travel to Oswego's main campus periodically and with notice.


SUNY Oswego works continuously to create an inclusive environment which respects, embraces, and promotes cultural safety, belonging, civil discourse, cultural humility, and other values and goals outlined in SUNY Oswego's As such, the Instructional Support Assistant will be expected to contribute to these efforts and possess communication and interpersonal skills necessary to engage effectively with an increasingly diverse community of students and colleagues.




Required Qualifications:


  • Associates Degree by time of appointment
  • 2 years of work experience in a professional setting.
  • Excellent communication and organizational skills.
  • Experience with Microsoft Excel, Power Point, and Word.
  • Demonstrated ability to work independently, have an excellent customer service orientation and a proven ability to communicate effectively in a professional setting.
  • A shared commitment to the college's values of diversity, equity, and inclusion of underserved populations and working positively with these populations.


Preferred Qualifications:


  • Previous experience of a similar nature in a customer service setting.
  • 3 years of work experience in a professional setting.


At SUNY Oswego we value the diversity found in each member of our campus community and strive to create a community where that diversity is embraced and enhanced. Recognizing the strength of diversity, our mission is to foster an environment which respects, embraces and promotes cultural competence, civil discourse and active engagement in developing an inclusive and vibrant community of scholars who act as transformational agents of change and responsible citizens of the world. For more information see SUNY Oswego's


As a candidate seeking consideration you are asked to submit a separate statement specifically addressing how your commitment to diversity, equity and inclusion has been evidenced in your career experience and professional activity, and/or community service (volunteer work, etc.), and/or professional development. (Please see Application Instructions)


Additional Information:


Oswego is committed to enhancing its diversity. SUNY Oswego is an Affirmative Action/Equal Opportunity Employer and is actively engaged in recruiting, supporting, and fostering a diverse community of outstanding faculty, staff and students. We encourage applications from qualified applicants regardless of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim SUNY status, or criminal conviction. Please to see our full non-discrimination policy.


In accordance with USCIS regulations, successful applicants must be legally able to work in the United States per the Immigration Reform and Control Act of 1986.


Requests for reasonable accommodations of a disability during the application and/or interview process should be made to the Human Resources Office by calling 315-312-2230 or emailing


For Campus Safety information, please to see the Annual Security and Fire Report (Clery).


SUNY Oswego is a smoke free/tobacco/e-cigarette free campus. for further policy details, including education and cessation resources.


Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Office of Employee Relations at (518) 474-6988 or via email at


Search Chair:


Nora Anderson at


Visa sponsorship not available for this position.


Application Instructions:


To Apply Submit:


  • Cover letter addressing qualifications
  • A separate statement describing your commitment to diversity, equity, and inclusion in your professional experience or personal life or community engagement
  • Resume
  • Contact information for three professional references, including at least one reference from a current or previous manager/supervisor

electronically by clicking on the APPLY NOW button.


Official transcripts are required at time of appointment.


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