Health & Human Services Agency Branch Director

Shasta County Support Services   Redding, CA   Full-time     Management
Posted on October 11, 2021
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Health & Human Services Agency Branch Director

$10,357 - $13,219 APPROXIMATE MONTHLY / $59.75 - $76.26 APPROXIMATE HOURLY




The united branches of the Shasta County Health & Human Services Agency have a vision for every person to enjoy a safe, healthy, and productive life. Our Agency strives to help the residents of Shasta County in an integrated way with the variety of social, behavioral, and public health challenges they face.  We provide services for the needs of the whole person and engage individuals, families, and communities to protect and improve health and well-being. We hope you will join our team of bright, committed, and energetic people in creating a healthy, safe, and thriving community.

Under the direction of the Health and Human Services Agency Director and within federal and state laws and rules, plans, organizes, coordinates and directs the administrative and support operations of the integrated services of the Health and Human Services Agency (formerly Departments of Mental Health, Public Health, and Social Services); or administers, plans, coordinates, and directs the program activity of the branches of the agency; assists in policy and procedure development and implementation; serves on the agency management team; and performs related work as assigned.



If you are interested in becoming one of the five Health & Human Services Agency Branch Directors, you likely exhibit virtues such as intelligence, courage, spirit, integrity and a natural desire to serve. By blending these attributes with an industrious personality and strong leadership skills, you can create a rewarding career within the Health & Human Services Agency. We support and encourage personal and professional growth by emphasizing balance and providing career development opportunities structured to promote your success.

These are unrepresented senior management classes with responsibility for the agency operations, such as: fiscal, contracts, records, information technology, facilities, human resources, grant administration, and special projects, or oversight of whole branches of the agency such as Public Health, Adult Services, Children’s Services or Economic Mobility programs and services. This position is an unclassified, at will position.



Plans, organizes, coordinates, and directs the operations or program activities of a Branch of the Shasta County Health and Human Services Agency based on policy direction of the Board of Supervisors, County Executive Officer, or the HHSA Director, federal requirements and state regulations and policy; assists in establishing agency or branch policy, procedures, goals and objectives; acts as a liaison between the Agency Director and the Branch, other governmental agencies, and the community.

Acts on behalf of the Health and Human Services Agency Director in establishing, facilitating and maintaining positive working relationships with representatives of federal, state, local agencies and community groups and organizations; facilitates the coordination of interagency and interdepartmental programs and systems; confers with representatives of other agencies in the area on matters related to the development of new programs, coordination of services offered and solving interagency relationship problems; cooperates with State Departments of Health Care Services, Social Services, and/or Public Health to ensure program goals are being met; provides leadership in developing community interest and understanding of needs of the people and in planning the ways these needs can be met; supports community relations efforts within the Agency.

Directs and/or participates in the development of the Branch and/or Agency's annual budget for submission to the County Executive Officer and the Board of Supervisors; presents budget requests to the CEO and the Board with accompanying justification; monitors expenditures and revenues; serves as a resource to the Director and other senior managers in preparing expenditure and revenue projections, forecasts, and other financial planning reports.

Identifies problems, determines analytical approach, obtains information, conducts analyses, and makes recommendations that are aligned with the agency's goals and objectives as defined by the HHSA Director and applicable federal and state laws, regulations, and rules; supervises the preparation of statistical reports to the Board on caseloads or other factors affecting branch or agency outcomes.

Directs the maintenance of a wide variety of records in accordance with applicable policies and procedures, rules, regulations, and laws.

Reviews and evaluates changes in policies and procedures, rules, regulations, and laws applicable to the operational, program, or mandated functions of the agency. Directs the implementation of agency policy or practice changes to conform. Maintains effective standards of operation and practice.

Directs the development and implementation of information technology, including hardware, software, and systems including those designed for mental health, public health, and social services programs, or supports the integration of information technology into Branch programs.

Directs the development and implementation of a wide variety of financial, statistical, client outcomes, and related reports, and makes recommendations for efficiencies or improvements to services based on data and analysis.

May oversee the maintenance of agency personnel and payroll records in accordance with applicable laws, rules, and regulations; develops personnel policies, standards of performance, and promotes staff development and succession planning efforts; ensures all staff licenses are current or ensures personnel are appropriately trained and oriented to agency responsibilities and individual duties.

Negotiates or develops new contracts and contract renewals with funding agencies, sub-contracting agencies, physicians and others as appropriate; monitors contract provisions and ensures timely renewal or cancellation, and contractor performance.

Selects, trains and motivates staff; plans, assigns, supervises, reviews and evaluates staff; disciplines staff as appropriate; delegates administrative, technical and supervisory responsibility as appropriate.

Acts as Health and Human Services Agency Director on an as needed basis.



Any combination of education and experience sufficient to directly demonstrate possession and application of the following:


Knowledge of: Principles and practices of public administration, organizational planning, management, and economic and procedural analysis; Principles and practices of budget development, fiscal management, cost accounting, grants management, public agency funding and administration, financial planning and forecasting; Applicable federal, state, and local law, rules and regulations affecting alcohol and drug, mental health, public health, and social services programs; Methods and procedures for developing and evaluating program quality and effectiveness; Computer applications relating to statistical analysis, patient/client records, or outcomes, database systems, billing and/or other financial records; Socio-economic backgrounds, human behavioral problems and the need for and functions of public and mental health, drug and alcohol or social service programs and current health/sociological trends and their impact on public services, and the need for appropriate planning and utilization of resources; Principles of social work and behavioral health including group work and community organization; Principles and practices of supervision and human resource management; and Interpersonal communications, collaboration, partnership and team building practices, and conflict resolution with both internal and external partners, peers, colleagues, and employees.


Ability to: Analyze complex and sensitive administrative, budgetary, operational, economic, political and organizational problems, evaluating alternatives and reaching sound conclusions; Collect, evaluate, and interpret a variety of information and data, either in statistical or narrative form; Develop, organize, coordinate, and implement varied projects; Prepare clear and concise reports, correspondence and other written materials; Plan, organize, direct and coordinate payroll and administrative support functions as assigned; Select, train, supervise, and evaluate the work of a diverse subordinate support staff; provide for staff training and development, as well as succession planning; Interpret and apply laws, rules, regulations, codes, and policies; and clearly communicate and/or train others in the interpretation or application; Make effective public presentations to convey conclusions and recommendations to the Board of Supervisors, County Administrative Officer, other government bodies, local agencies and organizations, and the media; Maintain accurate hardcopy and electronic records and files; Establish and maintain effective working relationships with peers, subordinates, and internal and external customers; Coordinate multiple projects and meet critical deadlines; and Work independently and as part of a team to provide input, make recommendations for proposed solutions, and take action as directed on a variety of agency issues and situations.


These employment standards are typically attained with: Five years of progressively responsible management and supervisory experience in a public or non-profit agency which included program planning and evaluation, fiscal management, human resource management, and policy and procedure development in either a mental health, public health, or social services program above the trainee level, AND education equivalent to graduation from an accredited college or university with major course work in health administration, business administration, public administration, social work or a closely related field. A Master's Degree in health, public health, business, public administration, social work or a closely related field is preferred.



This assignment is in the Economic Mobility Branch, which includes public assistance eligibility and employment services, housing case management, outreach, behavioral services, Nurse Family Partnership and Women, Infants and Children services.  The ideal candidate will possess experience in leading systems that deliver safety net health and social services to families.  Ideal candidates will be innovative and creative in their approach to work, continuously strive for excellence, and adapt effectively to change.  He or she will be dynamic and collaborative, with the ability to anticipate and capture opportunities for private and public partnerships and motivated by community engagement and strengthening current relationships by quickly gaining trust to improve programs across the County.  The candidate will possess integrity and strong core values that are demonstrated consistently throughout decisions and actions.   He or she will have excellent oral and written communication and interpersonal skills; be a confident self-starter who is goal oriented; value the contributions of others and maintain good working relationships; evaluate programs through data measures and an equity lens, and implement changes including evidence based approaches to improve outcomes; can work effectively as a team member; and maintains a steady sense of humor.  Demonstrated competence in administering human services, employment, eligibility or related programs is highly desired.



A valid California driver's license may be required.