Continuous Quality Improvement (CQI) Manager

Sacramento Metropolitan Fire District   Mather, CA   Full-time     Management
Posted on September 14, 2022
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Class Title
Continuous Quality Improvement (CQI) Manager
Class Code
$112,679.88 - $136,791.36 Annually
Job Summary


The Continuous Quality Improvement (CQI) Manager is a confidential exempt position. Under the direction and supervision of the Support Services Chief, or designee, the CQI Manager serves as the District's Clinical Director for EMS Continuing Education Programs, retrospectively analyzes employee EMS performance, submits required reports and recommendations on findings and performs other assigned duties necessary to meet the business needs of the District.


Essential Functions


Perform EMT-1 and EMT-P retrospective analysis and submit required reports and recommendations.

Serve as Clinical Director for the Continuing Education Program.

Represent the District at Sacramento County EMS Agency meetings as directed.

Review changes in EMS policies, procedures and protocols and make recommendations as necessary.

Plan, develop, implement and evaluate District EMS databases, assuring reporting compliance requirements of the District and other agencies as necessary.

Develop, implement and maintain an EMS Peer Review Program.

Maintains and reviews individual Paramedic files regarding EMS issues and reports any identified trends to Support Services Chief or Peer Review Committee.

Develop monthly packets of material containing incidents that met the criteria for Peer Review.

Review and update EMS Quality Improvement Program as necessary.


Maintain County EMS Agency Policy and Protocols binders.

Act as a resource for implementing EMS software and computer related requirements.

Provide prompt, professional follow-up of requests for information and reviews, according to District policy and local EMS Agency protocols

Make monthly presentations at Peer Review meetings regarding EMS incidents.
Identify system-wide concerns, trends and issues, and submits reports as necessary.

Develop educational items for presentation, as required.

Assist in developing and delivering EMS Quality Improvement related in-service training.

Perform other duties or tasks as assigned by the Support Services Chief or designee in meeting and achieving the goals, objectives and policies of the District.


Minimum Qualifications


Must be at least 18 years of age.

Possess and maintain a valid Class "C" or higher California drivers' license.

Possess and maintain a California Paramedic License.
Possess and maintain a Registered Nurse License.

Eight (8) years as a licensed Paramedic or Registered Nurse with duties or responsibilities as follows:

Minimum three (3) years as a Mobile Intensive Care Nurse (MICN).
Minimum five (5) years as a Preceptor for new EMS employees.
Minimum five (5) years conducting Continuing Educational classes for Paramedics.
Minimum three (3) years as an EMT-P Certificate Program instructor.
Minimum three (3) years as an EMS Quality Improvement Officer or Nurse with responsibility over at least 30 Paramedics.
A combination of duties above which total a minimum of four (4) years.

B/A or B/S degree in paramedicine, biological sciences, human anatomy, pre-med, sports medicine, physical therapy, nursing or other related field approved by the Support Services Chief.


A/A or A/S degree in paramedicine, biological sciences, human anatomy, nursing or other related field approved by the Support Services Chief.


A license as a Registered Nurse (RN).


Knowledge, Skills, and Abilities



Read, understand, interpret and apply District policies, procedures, rules, regulations and special orders, Memorandums of Understanding, laws and ordinances pertaining to emergency medical services operation and activities.

Define problems, collect data, establish facts and draw valid conclusions.

Fairly and objectively evaluate performance of District EMS personnel.

Understand and follow verbal and written directions.

Effectively communicate and present information, orally and in writing, to District personnel and members of the medical community, as necessary.

Utilize computer equipment to produce documents at a corrected rate equal to a minimum of 35 words per minute.

Apply relationships contained in statistic databases to track and correlate information, producing useable knowledge for conducting evaluations and generating reports.

Operate communication equipment such as two-way radio telephone and cellular telephone.

Establish and maintain a harmonious and effective working relationship with other employees, members of other governmental agencies and the medical community.


Other Requirements


Maintain physical ability and stamina to meet position tasks and responsibilities. Physical abilities must be commensurate with the essential functions of the position.

No person shall pose a threat to themselves or to the health and safety of other individuals in the work place, or to the public they serve.