Customer Service Representative
Sacramento Bank of Commerce has an immediate need for a Customer Service Representative.
The Customer Service Representative is responsible for providing excellent customer service and adding to the positive growth of the Bank by providing solutions to customer needs and promoting products and services that meet their needs. This is done while ensuring prompt, efficient, confidential and accurate service.
Primary responsibilities include:
- Provide administrative and clerical support to the branch, including answering and monitoring branch phone lines.
- Providing prompt, efficient service, including identifying customer needs and matching them with proper products and/or services; providing problem resolution, quoting rates and calculating interest, processing stop payments and wires, processing of deposits, withdrawals and issuing cashier’s checks.
- Opening new accounts and performing account maintenance, including preparing required documentation and ordering checks, cards, statements, etc.
- Following established Bank procedures and practices to ensure completeness and accuracy of work.
- Additional duties and projects as assigned.
Requirements of the position are a high school diploma or equivalent, and an extensive knowledge of banking law and regulations related to new accounts and bank operations. The Customer Service Representative must also maintain confidentiality of sensitive information, work accurately with close attention to detail and maintain confidentiality of sensitive information, as well as the ability to understand and describe Bank products and services in a concise manner.
The successful Customer Service Representative will also have excellent customer service and communication skills, good time-management, organizational, multi-tasking, problem-prevention and problem-solving skills, a high degree of professionalism, and the ability to work independently and as part of a group.
Interested applicants should complete an application and email it along with a current resume and salary requirements
or via US mail to: Attn: Human Resources Redding Bank of Commerce 1177 Placer St Redding, CA 96001
Sacramento Bank of Commerce is an Affirmative Action and Equal Opportunity Employer.