Patient Placement Coordinator Trainee
The Patient Placement Coordinator is responsible for coordinating emergency and non-emergency patient transfer and transport requests via air or ground ambulance. Transfer Center Coordinators will routinely interact with both external and internal customers, including but not limited to: hospital personnel, physicians, administrators, transport vendors and other key personnel by performing the following duties.
ESSENTIAL FUNCTIONS/DUTIES
Answer emergency and non-emergency transport telephone lines and coordinate all requests for transfer and transport promptly, courteously and demonstrating a high degree of customer service.
• Ability to gather pertinent information to process patient transfer requests and arranging transportation
• Ability to demonstrate compliance with all established policies and procedures as they apply to the coordination of patient referral and transport.
• Ability to learn and comply with local EMS policies, procedure, processes, and protocols.
QUALIFICATIONS
Experience:
• Preferred 6 months to 1 year prior experience in the health care environment
• Preferred 1 year customer service experience
• EMS dispatch experience preferred
• Knowledge of medical terminology required
• Computer based phone systems, VOIP/Digital
Education:
• High School diploma or equivalent.
Credentials/Licenses:
• Must successfully pass the all tests associated with our PTRC internal training program.
Technical Skills:
• Typing – Minimum 35/WPM net
• Working knowledge of basic office equipment
• Proficient in PC based applications such as, but not limited to Microsoft Office