County of Sonoma

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IT Systems Coordinator

County of Sonoma
SANTA ROSA, CA Full time
Posted on November 1, 2017

IT Systems Coordinator

$6,706 - $8,151/Mo. 

Transportation and Public Works (TPW) seeks an experienced IT Professional. For more information & to apply online, visit  or call 707-565-2331.

EOE    Apply by 11/20/17! 

Transportation and Public Works Department (TPW) Seeks An Experienced, Customer Focused, Information Systems Professional To Join Their Team!

Working closely with TPW executive management, the IT Systems Coordinator 
leads and organizes the planning, configuration, installation, and support of the departments' information systems and related equipment. They analyze user requirements, identify and develop solutions to meet business needs, and consult with executive management regarding system issues and recommendations. It is the IT Systems Coordinators' responsibility to develop, implement, modify, and maintain the departments' IT policies, procedures, and strategic plans. In order to meet TPW's needs, the ideal candidate should possess:

  • Experience supporting end-users with setup, maintenance, and troubleshooting of hardware/software issues on laptops, docking stations, and mobile devices (Windows, IOS, Android devices, etc.)
  • Knowledge of systems analysis, maintenance, programming, implementation, and integration
  • Excellent business and systems analysis skills including the ability to troubleshoot and resolve technical issues
  • The ability to work collaboratively, in a team environment, with multiple stakeholders
  • A customer service attitude and the ability to work with a diverse client base
  • The ability to understand customer's needs in order to develop systems and processes to effectively meet the needs of end users
  • Effective oral and written communication skills

TPW administers critical services and infrastructure for the County of Sonoma, including roads, public transit, the airport, multiple waste disposal sites, and water systems. The department offers an exciting opportunity for an IT professional to gain experience working in a unique, multi-platform, information systems environment. Currently the department utilizes:

  • Wireless networking, VPN, and Active Directory (AD) administration (AD file permission, security group and Group Policy administration, etc.)
  • Oracle and SQL servers
  • Microsoft Hyper-V, Windows Server Update Services, Windows Deployment Services, and Remote Desktop Services server deployments
  • Lucity
  • OnBase
  • Episerver/Ektron
  • WebEx
  • AutoCAD

Minimum Qualifications

Any combination of training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally this would include:

Education: The equivalent to graduation from a two-year college with major coursework in business analysis, project management, management information systems, computer science, statistics, or closely related courses; and

Experience: Three years of progressively responsible experience planning, developing and administering multiple, complex information technology systems and applications and coordinating a variety of information systems activities in a multi-platform environment.

License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.

Knowledge, Skills, and Abilities

Knowledge of: IT systems components and architecture to plan, develop and administer computers and network systems; policy and planning concepts, methods, and practices; project management methods and concepts; capital investment planning principles and methods; principles of information systems design and the techniques for conducting systems and analysis studies; customer support techniques; basic network principles; commonly used software applications; system performance monitoring; troubleshooting; technical documentation methods and procedures; IT systems security methods and techniques; oral and written communication techniques; network equipment, tools and peripherals; operating systems installation and configuration procedures; installation, configuration, and maintenance of desktop components; operational environments; commonly used query languages; data management concepts and methods; server maintenance techniques; file formats used in the delivery of Web content; browser technical requirements.

Ability to:
 plan, organize and coordinate systems design and implementation; communicate factual and procedural information clearly, orally and in writing; gather and analyze basic facts and draw conclusions; prepare and update manuals, instructions, and operating procedures; ensure the application of appropriate security measures in accord with established procedures; assist in implementing and maintaining network and systems services; monitor network and systems performance and troubleshoot minor problems; document and initiate response to security problems; provide guidance and training to customers in accessing network and systems services; assist customers in installing and using applications; troubleshoot post-installation problems; maintain database operations; assist in returning disrupted database systems to normal operations; create reports and manipulate data in response to customer requirements; convert user-developed content into workable Web pages; carry out server maintenance functions; test new browser versions for compatibility with existing services.