Customer Service Representative
Confidential
North Myrtle Beach, SC
Full-time
Hospitality
Posted on January 6, 2019
North Myrtle Beach vacation rental company seeking full time customer service representative.
Job duties include:
- front desk
- Customer Service
- Reservations-make and confirm
- Check-Ins & Check-Outs
- Property Inspections.
- Greet guests with a welcoming smile and friendly demeanor
- Perform all guest check-in and check-out procedures
- Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
- Collect payment for room charges and other fees
- Answer phones and direct calls to appropriate personnel
- Maintain a clean and tidy work space at all times
- Inform guests of hotel amenities and offerings
- Be informed and up-to-date on all types of room accommodation and availability
- Communicate with housekeeping, room service and security staff as necessary
- Provide local information on restaurants, special sites, activities, etc.
- Resolve customer complaints and problems calmly and effectively
- Notify management of any serious issues that you cannot resolve
- Take and deliver messages for guests
- Store luggage and valuables as needed
- Maintain a friendly, personable disposition
- Perform various clerical tasks as needed (sorting mail, paper filing, etc.)
Weekend work is required.
Vacation rental experience and knowledge of the North Myrtle Beach area is required.