Service and Sales Representative
Job Summary:
This position is the face of Auto-Chlor System to our customers. This role exists to manage and grow our existing customer base by providing high quality service to every one of our customers.
Essential Job Functions:
· Follow our 28-day service schedule and conduct the 29-step preventative maintenance process on all customer dish machines
· Troubleshoot dish machine operations and correct mechanical problems
· Up-sell and cross-sell additional products and services to all customers
· Provide on-call emergency service
· Collect customer payments and consistently follow-up to ensure accounts are current
· Deliver and pick-up chemicals
· Drive company vehicle responsibly with no accidents or infractions
· Build rapport with decisions makers
· Resolve customer concerns
· Control chemical usage by training customers on proper usage
· Negotiate service agreement renewals and price increases
Qualifications /Requirements:
· High School Diploma, GED or equivalent
· Clean driving record/abstract
· Mechanical skills
· Good verbal and written communication skills
· Willingness and ability to work on-call rotation
Success Factors:
· Ability to communicate effectively and influence others
· Having an ownership attitude
· Being a team player
· Having a positive attitude
Physical Requirements and Environmental Considerations:
· This is a physical, fast-paced, outdoor position
· This position will drive a company vehicle
· This position will be exposed to and required to transport up to 70 pounds of cleaning chemicals on a daily basis
· May be required to ascend/descend stairs at the branch and customer locations
Additional Information:
· This is a commission eligible position
· Bonus earning potential by achieving and maintaining “Circle of Achievement” performance metrics
· You will be required to wear a uniform everyday
· Typical workweek is 45 hours plus an additional on-call rotation
· Overtime may be required. In many locations, overtime is frequently required.
· May be required to obtain a Commercial Driver’s License and a Hazmat endorsement. In many locations, obtaining a Commercial Driver’s License and Hazmat endorsement is required.
Company Overview:
We are Auto-Chlor System!! For 76 years we have been a national leader serving the restaurant and hospitality industries providing the latest in dishwashers, sanitizing equipment, and cleaning products to our customers. We are well known for delivering exceptional customer service and value in our products. We are the largest, privately held company in our industry.
Our mission is to provide high quality service to all of our customers! We believe in doing the job right the first time and believe that being proactive will decrease the need of being reactive. We have high-energy, work with a sense of urgency and focus on company growth and team development.
Our business is exciting, fast paced and challenging. Our positive momentum drives us forward everyday!
Disclaimers:
· This job description is not an employment agreement or contact. It is intended as a general guide of the duties and tasks we may ask you to perform as part of your employment with us. It is by no means an exhaustive list of all of your duties or responsibilities with us. We may elect to clarify, change or even add to this job description and your list of assigned duties as business needs are determined in the future. Performing all tasks that you may be asked or assigned to do is an important part of being a team member and a key expectation for your position.
· The physical demands described here are representative of those that must be met by a team member to perform the essential functions of the position successfully. Reasonable accommodations may be made for individuals with disabilities to assist them in performing the essential functions of the position. Please contact Human Resources if you need an accommodation.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, national origin, disability status, protected veteran status or any other protected class or characteristic