Crisis Services Coordinator
CRISIS SERVICES COORDINATOR
OPEN UNTIL FILLED
$29.47-$35.82/HOUR
DEFINITION:
Under direction of the Behavioral Health Care Clinical Program Manager, provides crisis
intervention services; initiates involuntary holds under the provisions of W&I Code 5150; provides
discharge planning and follow-up with hospital/jail/family/treatment team/Utilization Review.
DISTINGUISHING CHARACTERISTICS
This classification differs from a Behavioral Health Care Clinician in that incumbent performs crisis
focused evaluations and interventions; and may complete intake evaluations under the
supervision of a licensed mental health professional. This classification does not carry a case
load.
REPORTS TO
Behavioral Health Care Program Manager, Clinical Services
EXAMPLES OF DUTIES
Performs crisis/triage assessments and evaluation of problems; develops and implements
crisis intervention plans with goals and objectives for clients with mental health and/or
substance abuse issues; and prepares case histories; participates in the assessment of
client needs and consults with others in developing recovery goals and objectives;
integrates crisis resolution goals and objectives with other behavioral health services,
treatment, and appropriate referral professionals or agencies
Provides crisis intervention, initiates involuntary holds and arranges appropriate treatment
placement
Maintains confidential patient records
Participates in behavioral health education programs, conferences and community
programs
Acts as liaison to the jail, hospital, and placement facilities; coordinates services with crisis
dispatcher
Participates in utilization review; tracks and prepares report on crisis and intake utilization
and performs other administrative duties, as required
Work will be performed during normal business hours as well as during after-hours on a
rotating stand-by schedule.
TYPICAL PHYSICAL REQUIREMENTS
Sit for extended periods; frequently stand and walk; normal manual dexterity and eye-hand
coordination; lift and move object weighing up to 25 pounds; corrected hearing and vision to
normal range; verbal communication; use of office equipment including computers,
telephones, calculators, copiers, and FAX.
TYPICAL WORKING CONDITIONS
Work is usually performed in an office environment; hospital; jail; continuous contact with staff
and the public.
DESIRABLE QUALIFICATIONS
KNOWLEDGE OF:
Crisis intervention principles and techniques, risk management , client care
management, ethical and legal rights for detainment and notification.
Crisis principles, procedures, techniques, and trends for the counseling, therapy,
recovery, and guidance of individuals, and families in behavioral health programs.
Therapeutic treatment methods and procedures in the behavioral health field.
State, Federal, and local laws, regulations, and requirements for the provision of
behavioral health services and programs including involuntary psychiatric
detainment.
Current practices and techniques in behavioral health treatment, chemical
dependency, and recovery.
The scope and activities of public and private agencies in the behavioral health field.
Quality Assurance and Utilization Review practices and standards.
Psycho-social aspects of mental illnesses and chemical dependency.
ABILITY TO:
Provide skilled direct crisis evaluation and intervention, evaluates client’s progress
and status, document clinical notes and administrative records.
Advise physicians on treatment plans and client’s report of medication compliance,
counsel clients and family.
Perform a variety of behavioral health therapeutic services, client evaluations, and
client counseling.
Analyze case information and reach sound diagnostic and treatment decisions.
Perform skilled counseling.
Maintain composure and awareness during crisis interventions.
Develop and maintain confidence and cooperation of emotionally disturbed and
chemically dependent patients and their families.
Prepare clear, relevant and accurate reports.
Interpret and apply complex behavioral health program rules, regulations and
policies.
Effectively represent the Behavioral Health Care Department in contacts with clients
and the public.
Establish and maintain effective working relationships with staff, other agencies, and
the public.
MINIMUM QUALIFICATIONS
EDUCATION & TRAINING:
Possession of a Master's Degree in Social Work, Psychology, Marriage and Family
Therapy, nursing, or related field, received from an accredited institution.
EXPERIENCE:
Employment experience in providing crisis intervention services in a human services
agency preferred
LICENSE:
Registration by the California Board of Behavioral Science Examiners (BBSE) as either
a Marriage Family Intern (MFTI), or an Associate Clinical Social Worker (ACSW)
Possession of a valid California Driver's License
Qualified individuals must submit a County application to: Amador County Human Resources, 810 Court Street, Jackson, CA 95642.
Applications may be obtained on the County website at www.amadorgov.org.