Customer Service Representative

AlphaGraphics is an international, full-service printing company dedicated to providing excellent service and outstanding quality to our ever-expanding customer base. We service customers ranging in size from Fortune 500 corporations to home-based businesses, and everything in between. With locations worldwide, we have achieved high visibility and have earned a reputation for excellent service and quality.

We are looking for a qualified and experienced customer service / sales professional to work as our new Inside Sales / Customer Service Representative. Your primary duties will include generating customer orders / invoices, estimates answering customer phone calls / emails, working with vendors / suppliers to complete projects, ordering products / supplies, soliciting new business and supporting team members.

If you thrive in a fast paced environment where every day brings on a new challenge, AlphaGraphics could be a fit for you! The ideal candidate will have a strong customer service or sales background in signs or print industry, with a dynamic personality. We will provide inhouse training and support to help make this person successful. If you are looking for a dynamic sales career in the state of art industry leading signs and print business, this is the position. Solid minimum 5 years experience selling printing or signs is must. We are looking for an enthusiastic team player to join our organization today.

Essential Duties and Responsibilities:

• Customer interaction and follow-up, responsible for growing sales of customers and working with the sales team to develop / acquire new business opportunities.
• End to end project management for each sales job.
• Represent the business center in a professional and courteous manner.
• Display and demonstrate product knowledge, emphasizing value-added features.
• Provide accurate estimates for customers and follow up accordingly.
• Exhibits deep knowledge of the print and signs industry. Full understanding of all areas and functions performed within the business center.
• Attend sales meetings and maintain daily communication with management.
• Manage/route center incoming emails/phone calls.
• Coordination between customers and production personnel
• Other duties as assigned.

Competencies:

• Excel in very dynamic working environment.
• Excellent verbal and written communication skills.
• Strong ability to multi-task and meet tight deadlines.
• Demonstrated experience and knowledge of the Marketing and Sales process.
• Strong customer service skills.
• Ability to manage customer expectations with production schedules.

Skills:

• Strong analytical and customer service skills.
• Must be a proven team player.
• Highly detailed oriented with strong organizational and time management skills.
• Ability to solve problems and provide solutions
• Great phone etiquette / voice
• Able to work with minimum supervision
• High professional and ethical standards
• Self-confidence and motivation – a self-starter
• Able to work efficiently in a high paced work environment
• An obsession with customer service and quality
• The ability to work with others to achieve common objectives
• Ability to quickly adapt to new computer programs

Qualifications:

• 5+ years of Print/Signs industry Sales or customer service experience.
• Working knowledge and experience with Google docs, Google Sheet, Microsoft Office as well as project management, spreadsheet and word processing software for PC’s.
• Print Smith Vision or similar software. On the job online training on Print Smith Vision is a

Preferred Skills and Abilities:

• .Demonstrated sales and printing industry skills.
• Ability to multi-task several projects at one time and meet aggressive timelines.

Software:

• Google Sheet/Doc, Word and Excel experience needed.
• PrintSmith or similar Print /Sign software experience is mandatory
• Knowledge of XMPie preferred but not mandatory

Other:

• References to be available upon request.
• Background check/drug testing may be required prior to hiring

The employer posting this position, evaluating potential candidates and making all hiring decisions is an independently owned and operated AlphaGraphics, Inc. franchisee. If hired, Franchisee will be your employer, not AlphaGraphics, Inc. or any of its affiliates or any other franchisees.

The employer posting this position, evaluating potential candidates and making all hiring decisions is an independently owned and operated AlphaGraphics, Inc. franchisee. If hired, Franchisee will be your employer, not AlphaGraphics, Inc. or any of its affiliates or any other franchisees.

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